Frequently Asked Question

We are here to help

Everything you need to know

What can I expect in class?

Our Reformer Pilates classes are 45 minutes long and designed to suit a wide range of clients. Most sessions are beginner-friendly or open-flow, with options to progress as you build strength, coordination, and confidence.

Each class includes a full-body workout with a focus on alignment, core control, and breath. Our instructors will guide you through each movement, offering modifications or challenges based on your level.

You'll leave feeling stronger, more connected, and energised.

What do I need to bring to class?

What should I wear?

I'm new to Reformer Pilates — can I still join?

How do I book a class?

How do I download the Elevate Me Pilates app?

What if I can't make it to class?

What time should I arrive for class?

What happens if I cancel late or don't show up?

How does the waitlist work?

Do class packs and casual passes expire?

Do membership sessions roll over if I don't use them?

Can I pause my membership?

Is there a minimum commitment for memberships?

Do you offer private or duo Reformer sessions?

Are memberships or class packs transferable?

Can I attend if I'm injured or pregnant?

Are there any extra fees when I book or pay?

Do you offer gift vouchers?

Do you sell merchandise?