Privacy Policy

1. Information We Collect

We collect personal information that you provide to us directly and information we collect automatically when you use our services.

Personal Information You Provide:

• Contact information (name, email address, phone number)
• Health and fitness information relevant to our services
• Payment information for processing transactions
• Emergency contact details
• Booking and attendance records

Information We Collect Automatically:

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our Pilates and wellness services
• Processing bookings and payments
• Communicating with you about classes, schedules, and services
• Ensuring your safety during fitness activities
• Improving our services and customer experience
• Complying with legal obligations
• Marketing our services (with your consent where required)

3. Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

• Your consent for marketing communications and non-essential services
• Contract performance for providing our services
• Legitimate interests in operating and improving our business
• Legal obligations for health and safety requirements

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our business (payment processors, booking systems)
• In case of emergency, with healthcare providers or emergency contacts
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Customer records are retained for 7 years after your last interaction with us
• Health information is retained in accordance with healthcare record-keeping requirements
• Marketing information is retained until you opt out or withdraw consent

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Australian Information Commissioner
• Request information about our handling of your personal information

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Our use of cookies includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized content (with consent)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Transfers

Your personal information is primarily stored and processed within Australia. If we transfer information overseas, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us: